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Home » Cruise Info » FAQs
1.   When is the best time to visit Halong Bay?

As with the rest of the Vietnam’s northern provinces, Halong bay does experience variances in weather in four different seasons of the year. The coldest months are from December to March, where there is little sunlight but the bay is shrouded in a delicate grey mist that adds mystery to the bay’s wild beauty. The temperature at this wintry period can drop to 12°C. The heat of Vietnamese Summer really comes into force from May til the end of August, ideal for sun bunnies. This time of the year is amazing for vibrant sunsets and clear blue skies, although there’s a chance you’ll experience the typical heavy but brief summer showers. Both Spring (March to May) and Autumn (September to November) are pleasant mediations, with clear skies, gentle breezes and tranquil seas. The endemic greenery of the area is consistent throughout the year, although Spring and Summer play host to a bay-wide blooming of exotic flowers.

Despite this generally predictable pattern, Halong bay is still located in a tropical area and therefore can be subject to sudden and uncharacteristic changes in weather. Vietnam will often experience ‘bon mua mot ngay’ (four seasons in one day). However Halong bay is home to such a magnificent landscape that it is impossible to put a cloud over it- although not literally. The winter mists lend it a compelling mystery; the fierce summer sunlight reveals glorious sunsets; even a brief summer storm has its own wild beauty.   

2.   How far is that from Hanoi to Ha Long Bay?

The journey from Hanoi’s city center to Ha Long city is about 170 kilometres, and takes an average of 3.5 hours to complete. Your transfer will leave Hanoi by 8:30 am and will take you via a picturesque route through the country province of Hai Duong, with a pleasant scenery of rice fields, local villages, and mountain ranges.

3.   Do you have tours available at "X/X/XX" dates ?

Most cruises depart daily. To make a booking, simply you just submit an enquiry form, contact form or our quick question form. Your enquiry will subsequently be processed and responded to  within 12 hours.

4.   What if the preferred cruise is not available?

Within 24 hours of placing your order you will be notified as to the availability of your preference. If the cruise you have chosen is not available then a suitable alternative in the same category will be suggested and you may choose whether to accept it.

5.   Do children receive discounted rates ?

BestCruisesHalong.com is proud of its stance as a child-friendly company. Children do enjoy discounts, at varying rates depending on the cruise line. Please see the detailed quotation for more information.

6.   How do I reserve my cruise with you?

Making an online reservation with http://www.bestcruiseshalong.com is easy. Complete the supplied reservation form, making sure to include your correct e-mail address. Send the form and as soon as it has been received BestCruisesHalong.com will contact your specified cruise line and confirm your reservation.   

Please read the Deposit and Cancellation policy before making payment

7.   Is it safe to book online?

Online reservations with BestCruisesHalong.com are safe and simple, with no risk to your privacy or security. Reservations are reliable and secure, with no need for any apprehension or concern on your part. From the moment you send your request to the moment you receive a response is a maximum 12 hours, a prompt and professionalism of service unrivalled.

8.   I don't want to make a reservation online, what can I do ?

You can also reserve by phone or by fax : contact BestCruisesHalong.com’s 24/7 call centre hotline at 1800-6368

9.   How do I make a reservation for someone else?

To complete a reservation for someone else, simply type in his or her name instead of yours in the ‘guest name’ bar. Use the billing address for the credit card you are using as the address. Don't forget to check your email address for your confirmation information.

10.   What happens when I make a reservation ?

Upon receiving your order along with your credit card details, BestCruisesHalong.com will commence with the booking process. All reservations will be followed up within 12 hours with emails to confirm your booking or to suggest an alternative solution should there be any issues.

11.   How long does it take to get a confirmation ?

It is BestCruisesHalong.com’s policy to ensure that you receive confirmation within 12 hours, with exceptions for public holidays, high season or other specific circumstances.

12.   Can I order meals to fit my special dietary requirements?

Please make sure to notify BestCruisesHalong of any specific dietary requirements or food allergies at least 3 days before departure date.

13.   What do you do with my personal information?

BestCruisesHalong.com holds the utmost respect for your privacy and security. No information is divulged to outside parties without the client’s consent. These issues are taken very seriously by BestCruisesHalong.com, please see the privacy policy for more details.

14.   How can I secure my booking?

A deposit of 100 USD is required at booking. This amount may vary depending on the size of the group. Payment can be made by bank wire transfer, credit card or through Western Union Global Transfer.

15.   What is Bestcruiseshalong.com‘s Best Price Guarantee Policy?

The Best Price Guarantee is proof of BestCruisesHalong.com’s absolute confidence in providing the best rates available anywhere. If you find a cheaper rate on another website within 24 hours of making your booking BestCruisesHalong.com will provide either refund or discount to match that rate.

16.   What credit / debit cards are accepted ?

Currently accepted are AMEC, JCB, the Visa and Master credit cards, with NO BANK FEES applied.

17.   My credit card number is correct, but it is not accepted on your online reservation form / I am getting an error while making a payment? Why?

There could be a few explanations for this:
  • Make sure you are not using a proxy internet connection. For security purposes a direct connection to internet is required for online transactions.
  • The Payment Gateway opens in a new window so check that your pop up blocking software/features are turned off
  • Make sure all input details are correct
  • Make sure the card expiration date does not precede the reservation date.
  • Check your account balances to ensure that you have not reached your credit limit
  • If you have gone through this list and are still having problems putting through your payment, please contact our Online Agent

18.   If I cancel my booking can I get my money back?

Depending on the distance between the date you cancel and the date of cruise departure according to your booking as well as the numbers of people in your group booking, you may be refunded the whole or a part of what you have paid to us. Please see our Terms of Service for more details.

19.   What happens in case of bad weather?

Bestcruiseshalong.com is not responsible for the decision to cancel a cruise. Cruising and sailing in Halong Bay is ultimately controlled by strict regulations enforced by the Halong Bay Port Authotirty. Each morning the Port Authority delivers a permit to every separate cruite company allowing them to sail in the bay. Both day cruises and overnight cruises are regulated this way.

In case of unfavorable weather conditions and risks of tropical storms, the Port Authority might impose limitations on the cruise routes and options,  and even decide to cancel all cruises if the conditions are bad enough. In these cases the Port of Authority will make its decision known by 3pm on the day of departure.
Together with the cruise line’s own policies, on a case by case basis passengers may enjoy a day trip only, or have cruise cancelled entirely. You will be informed of this information as  soon as it is made available to the cruise, which, due to the often unpredictable and sudden nature of tropical Vietnamese weather, might only be upon your arrival at the marina.

BestCruisesHalong.com will then act on your behalf to claim compensation from the cruise line.

19.   Is there anything in particular I should pack?

Essentials are insect repellent, sunscreen, sandals, cash in local currency, walking shoes and swimmers. Also useful are warm clothes for cooler months (see question one), sun protection, any necessary medicines, moist serviettes and hand sanitizer, a hat and camera.

20.   What happens if I experience seasickness on the boat?

From its sheltered position in the Bac Bo Gulf, Halong bay rarely experiences any violent waves. The waters of Ha Long, Lan Ha and Bai Tu Long bays are renown for their tranquility, making for ideal swimming and kayaking conditions. Some routes taken by the cruise will cross open seas, in which case the boat may be exposed to choppy waters and minor waves. However these rough interludes are for the most part brief before slipping back into the protection of the islets.

If you are often victim to seasickness you should make sure to bring with you any medication you would usually take to alleviate your symptoms. Otherwise it is recommended to avoid anything strenuous, even walking around the boat is ill-advised. Relax, fix your eye on a point on the horizon, and the feeling will shortly pass.  

21.   Will my hair dryer, razor or appliances work on board?

Vietnamese style electrical sockets are available in all suites, but if you are bringing technology from home then you should invest in a universal adaptor to use with socket. Universal adaptors are widely available in technology stores and some supermarkets. If you have any questions about the appropriate place to plug in shavers, hair dryers, etc., feel free to ask the cruise staff.







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