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Home » Privacy Policy

Bestcruisehalong.com understands that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide us. 

What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

How do we collect personal information?

Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about tickets or other products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.

What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of Flight Centre, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us.

We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

Transaction Information

At Bestcruisehalong.com, it is necessary for us to obtain transaction information from you in order to complete your purchase. This includes your name, contact information (used for purchase-related communications only), travel selections, and credit card data. For customer service purposes, we may contact you about abandoned shopping carts. This information is stored with each transaction and shared with appropriate vendors (for example, airlines) and third parties facilitating the transaction (for example, credit card authorization companies). We will provide only the information necessary to ensure your travel arrangements are confirmed and executed with these providers. 

Member Profile

Members can choose to provide Bestcruisehalong.com with travel preferences, credit card billing information, ticket delivery address, and other personal information. This information is primarily used to assist members in making reservations quickly without having to type in the same information repeatedly. If you don't want to store your personal information, you can still research and book travel on Bestcruisehalong.com. Keep in mind, however, that certain Bestcruisehalong.com features (for example, saved itineraries, stored travel research, etc.) are only available to our members. 

Surveys, Contests, and Sweepstakes Information

Occasionally, Bestcruisehalong.com may offer our members and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by Bestcruisehalong.com when you participate in a survey, contest, call back request or sweepstakes may include your full name, e-mail address, and street address. Subsequently, we may use your e-mail address to send you information about hot deals, contests, sweepstakes, surveys, promotions, or other travel opportunities offered by Bestcruisehalong.com, its sister companies, and its marketing partners. 

However, you can ALWAYS opt out of receiving Bestcruisehalong.com communications by modifying your profile. Simply tell us you're not interested and you won't receive these messages from us again. 

How do we use personal information?

We will use your personal information to provide you with travel and travel related products and services.
We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:
 

  • Identification of fraud or error;
  • Regulatory reporting and compliance;
  • Developing, improving and marketing our products and services;
  • Servicing our relationship with you by, among other things,
  • Providing updates on promotions and services we think may interest you;
  • Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;
  • To facilitate your participation in loyalty programs;
  • To analyse trends in sales and travel destinations;
  • For marketing activities; and
  • Internal accounting and administration.

 
Sharing Your Information

When you book travel with Bestcruisehalong.com, the personal information you provide us will be shared with the appropriate third parties necessary to complete your purchases. This includes the vendors you have selected (e.g., cruiselines, airlines, etc.) as well as the third parties facilitating transactions (e.g., credit card authorization companies). The personal information we provide these third parties will only be that which is necessary to ensure your travel arrangements are successfully confirmed and executed. 

Bestcruisehalong.com will sometimes share aggregated data with our service providers. This data does not contain any personal information and is used to develop featured programs and content that will be of interest to our members and site visitors. 

Occasionally, Bestcruisehalong.com will hire a third party to act on our behalf for projects such as market research surveys and contest entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project. 

When required by law (e.g. court order or subpoena), we may disclose certain personal information. 

In the event that Bestcruisehalong.com or certain of its assets are acquired, customer information may be of the transferred assets. 

When we act as agent

When we sell products and services to you, we usually do so as agent for the wholesaler or provider of those products and services. This means that we usually collect personal information about you, both for our internal purposes, and on behalf of the parties for whom we act as agent, for their internal purposes. Accordingly, the consent you provide under this statement to the collection of personal information by us, applies equally to the parties whose products and services we sell. For example, if you purchase a Qantas flight from us, then under this policy you will have consented to your personal information being used by us, being provided to Qantas to enable your flight to be booked and being used by Qantas for Qantas’ purposes.

We act as agent for many hundreds of companies, so it is not possible for us to set out in this statement exactly how each of these companies will use your personal information, but we are happy to provide more specific information to you if you email your query to us at info@bestcruiseshalong.com

Trans-Border data flows

In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers. Please let us know if you have any objections to such transfers.

Opt-out

Should you no longer wish to receive information on promotions and services we think may be of interest to you or participate in market research, kindly e-mail us at info@bestcruisehalong.com

Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information. As a member or visitor to Bestcruisehalong.com you will be assigned a permanent cookie file on your computer's hard drive. You can always choose not to receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. By refusing to accept a cookie, however, you will not be able to access many travel services and planning tools offered by Bestcruisehalong.com. 

When you access the Profile area of the Bestcruisehalong.com Web site, reserve or purchase travel, or use selected travel planning tools, Bestcruisehalong.com requires you to sign in as a member, using your email address and password. Once you sign in as a Bestcruisehalong.com member, we record the email address and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your email address, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file. 

Security

Bestcruisehalong.com uses Secure Sockets Layer (SSL) technology to encrypt all your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. 

Once our secure server receives your encrypted personal information, it is translated back into its original form and stored in our off-line database. Your credit card information is not transmitted over the Internet again. 

If you are more comfortable with inputting your credit card number over the phone, you can call our Customer Service Center with your credit card information at 888-407-2784. 

Linked sites

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.

Feedback / complaints

We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us at info@bestcruiseshalong.com

Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website

Contacting Bestcruisehalong.com

If you have any questions or concerns regarding our Privacy Policy, please email us at info@bestcruiseshalong.com

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