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Home » Terms Of Service


This site is the copyrighted property of Bestcruiseshalong.com. All information found on the website may not be copified or modified in any way for republishing, redistributing or selling in any form. The trademarks, logos and service marks found on the website are registered trademarks of Bestcruiseshalong.com.

Use of Site

Use of this site is restricted to those of legal age, and by using this site you accept any binding legal obligations for any liability you may incur as a result of this use. Your use is restricted solely to legitimate and intended reservations or purchases. Any speculative, false or fraudulent reservations, or any reservations made in anticipation of demand or for any unlawful purposes are not permitted.

Bestcruiseshalong.com may at any time and at its own discretion elect to terminate or restrict your access to the website without notice and without any liability to Bestcruiseshalong.com


All prices are subject to availability and can be withdrawn or varied without notice. Please note that prices quoted are subject to change due to independent factors such as currency and economic fluctuations, fuel surcharges, taxes and airfare cost changes.Tour prices are valid until December 2013 and are net prices, quoted in American Dollars. Our prices for cruises are generally per cabin, not per person, except for day cruises and promotions specifying otherwise

115% Best Price Guarantee

If you find a lower rate on another website within 24 hours of booking with us, and your request is approved, you will be refunded 115% of the difference.

Terms and conditions

    • The Best Price Guarantee policy is applicable only for customers who have booked a cruise with Bestcruiseshalong.com
    • The Best Price Guarantee Does not apply to consolidator/charter, group, incentive meeting, convention, interline, and past guest only rates and is only eligible if the cheaper price
    • Applies to the same ship, sailing date, and cabin category as booked through Bestcruiseshalong.com
    • Is advertised and available to the general public online
    • Was not found on a website where you are required to call in or email to receive the rateIs available to you, meaning that you fit all of its requirements without limitation including residency, regional and age-related requirements Is available for booking at the time you notify Bestcruiseshalong.com.
    • The Best Price Guarantee policy only applies to the cruise fare, including port charges. Additional items such as air or land components, insurance, shipboard credits, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards/certificates, cash back, and/or dollars off are not eligible. The lower rate you find for a specific cruise of the same type (day cruise, 2 days 1 night, 3 days 2 nights or 4 days 3 nights) should have the same inclusions and exclusions as in the Bestcruiseshalong.com rate. You must contact us at info@bestcruiseshalong.com within 24 hours of making your Bestcruisehalong.com cruise booking so that a customer care representative can determine eligibility by visiting the site and verifying the authenticity and price. Screenshots or other purported evidence of a lower fare will not be accepted.
    • Bestcruisehalong.com reserves the right to modify or discontinue the Best Price Guarantee at any time. If your original reservation was booked in conjunction with a promotion, proceeding with a price match may render you ineligible for the promotion. All Best Price Guarantee requests are subject to approval. The decision rendered by Bestcruiseshalong.com is final.

Deposit and Cancellation

A monetary deposit totaling $100 is required at booking. Deposit amount can vary depending size of group. In case of group booking, the amount of deposit will be set by Bestcruiseshalong.com upon your booking. Deposit payment can be settled by Bank wire transfer, credit card or through Western Union Global Transfer.

Cancellation will be charged based on each cruise line's own policies. Please kindly see detailed booking policies when you search cruise information on Bestcruiseshalong.com

Bad weather and Cancellation

The Halong Bay Port Authority strictly regulates all cruising and sailing in Halong bay. The Port Authority may limit the cruising options, routes and durations or decide to cancel all cruises in the case of bad weather conditions or risks of tropical storms. A decision to cancel a cruise due to bad weather is made soley by the Halong Bay Port Authority.

Together with the cruise line’s own policies, on a case by case basis passengers may enjoy a day trip only, or have cruise cancelled entirely. You will be informed of this information as  soon as it is made available to the cruise, which, due to the often unpredictable and sudden nature of tropical Vietnamese weather, might only be upon your arrival at the marina.

BestCruisesHalong.com will then act on your behalf to claim compensation from the cruise line.

Final Payment

Unless otherwise agreed by Besthalongcruises.com, client’s payment shall be executed either by cash or credit card. All credit card transactions are exempt of bank charges.

In cases where credit facilities have not been agreed with the Client/Agent, payment shall be executed by transfer
to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.

To secure your booking, please send the payment by 1 of the 2 options below:

Option 1: Onepay: 

We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) with international security standard. We will send you the link to fill in the form and you will make the online payment through steps.

Please note that all credit transactions will  proceed without bank fee

Option 2: Bank transfer

Transfer your payment to our bank account as information below:

Beneficiary Bank:
Bank name: Joint Stock Commercial Bank for Foreign Trade of Vietnam, Ha Long Branch, Quang Ninh Province, Vietnam
Swift code: BFTVVNVX
Beneficiary name: Tuan Chau Five Star Yacht Joint Stock Company
Address: Tuan Chau Island, Halong, Quang Ninh Province, Vietnam 
USD Account number: 0521370515538

Be aware that our prices are not inclusive of transfer fees levied by your bank and oversea bank - please ask your bank to transfer the sum prior deduction or any shortfall. 

If the full payment is not completed by the deadline Besthalongcruises.com reserves the right to release part or full booking.

Payment in Vietnam Dong local currency is to be made equivalent to the amount in United States Dollars at the official exchange rate of the VietcomBank at the time of payment

The booking is only confirmed when full payment is completed.

Refund of Unused services

Any services, accommodation, meals, sightseeing tours, transports that are included in the tour price but are not utilized by the tour member are not subject to refund or exchange.


Receipt will be issued by Bestcruiseshalong.com after the booked trip is confirmed and payment is completed.
Service voucher will be sent by email/fax to passenger.

Liability and Insurance

Bestcruiseshalong acts as only in the capacity of agent for its travelers in making arrangements for transportation, hotels and other services that are incidental to the travel that is being purchased. As agent for the travelers, Bestcruiseshalong does not assume any liability whatever for any injury, damage, death loss, accident or delay due to any act by any carrier, hotel, restaurant, company or person rendering any of the services included in the tour.

Bestcruiseshalong.com acts only in the capacity of agent for its clients and as such accepts no responsibility and assumes no liability for any loss, injury, damage or delay due to natural disaster, politic actions, weather or any act of the people, services, companies and facilities included in the tour, incurred through the duration and services of the cruise being purchased.

Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.


All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, you will be informed of the booking status at the time of reservation.

Passengers’ Information

All passenger details are to be submitted by client at least 24 hours before passenger check-in. Details include full name, date of birth, gender, nationality, passport number, Vietnam visa expiry date, contact number, emergency contact number).


You have read the Privacy Policy and agree that the terms of such policy are reasonable. You consent to the use of your personal information by Bestcruiseshalong.com and/or its third-party providers and distributors in accordance with the terms of and for the purposes set forth in the Bestcruisehalong.com Privacy Policy. 


You agree to defend, indemnify and hold harmless Bestcruiseshalong.com and any third-party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this site. 

Links to Other Sites

Provided solely as a convenience to you and are not endorsed by Bestcruiseshalong.com and/or its third-party providers or distributors are the links this site contains to other websites. Bestcruiseshalong.com and/or its third-party providers or distributors shall not be responsible for the content of any other websites and make no representation or warranty regarding any other websites or the contents or materials on such websites. If you decide to access other websites, you do so at your own risk. 


These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions. 

Modification of These Terms and Conditions

Bestcruiseshalong.com reserves the right to change the terms, conditions, and notices under which this websiteis offered. 

Entire Agreement

These Terms and Conditions constitute the entire Agreement between you and Bestcruiseshalong.com relating to your use of the site, at any time and in any way, and supersede any prior understandings or agreements between you and Bestcruiseshalong.com relating to such use, whether electronic, oral, or written.

Governing Law

If any dispute arises in relation to the agreement between you and us, the laws of Vietnam will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Vietnam, and waive any right that you may have to object to an action being brought in those courts.







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